Everbranch Support

Get help

The fastest way to reach us is inside Everbranch. Open Account, choose Help and support, and create a ticket. Your ticket keeps the issue and replies together without exposing another workspace's information.

If you cannot sign in, email hello@evergrovesoftware.com. Include your workspace name, the device you are using, and a short description of what happened. Do not send passwords, verification codes, or full payment information.

Common requests

• Sign-in or invitation help: tell us the email address that received the workspace invitation and the workspace you are trying to join.
• Jobs, time, photos, or messages: include the job name and the action you were trying to complete.
• QuickBooks connection: a workspace owner can disconnect the integration or ask us to remove stored connection data.
• Privacy, export, or deletion: use Account → Request account deletion in the app, or email us from the address on your account.

Before contacting support

Confirm that Everbranch is up to date, reopen the app, and check that your phone has an internet connection. If an action was queued while offline, leave the app open briefly after reconnecting so it can finish syncing.

Safety and emergencies

Everbranch organizes field work but is not an emergency service. For an immediate safety, electrical, medical, or other emergency, follow your employer's safety procedure and contact the appropriate emergency service.